At Flora Vale, we work to process and ship every order as quickly and carefully as possible.
Orders are typically processed and shipped within 3–5 business days after your order is confirmed, unless otherwise stated on the product page or communicated to you directly.
Processing times may occasionally be extended due to circumstances such as:
If a significant delay affects your order, we will make reasonable efforts to keep you informed.
Once your order has shipped, delivery time will depend on the product, destination, and shipping carrier. Processing time and delivery time are separate.
You will receive tracking information when it becomes available. Please allow some time for tracking information to update after shipment.
Some orders containing multiple products may be fulfilled separately and arrive in more than one package or on different dates. You will not be charged additional shipping fees unless clearly stated during checkout.
Estimated delivery dates are estimates and are not guaranteed. Shipping carriers may experience delays caused by weather, holidays, customs, transportation disruptions, or other circumstances outside Flora Vale's control.
If your order appears significantly delayed or tracking has not updated for an extended period, contact us at alextradezze@gmail.com and we'll help investigate.
Customers are responsible for providing an accurate and complete shipping address at checkout. If you notice an error, contact us as soon as possible.
Once an order has entered processing or has shipped, we may not be able to change or redirect the delivery address.
If your package arrives damaged, contains the wrong item, or appears to be lost in transit, please contact alextradezze@gmail.com as soon as possible with your order information and any relevant photos.
We will review the situation and work with you toward an appropriate resolution.
International orders may be subject to customs processing, import duties, taxes, or other fees imposed by the destination country. Delivery times may also be longer due to customs clearance.
For questions about shipping or an existing order, contact:
Flora Vale
Email: alextradezze@gmail.com